— Two Products. One Platform. —

CLOSE
THE
LOOP

A complete support system. A complete project management system. Independently useful, better together.

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Support Inbox 3 Open
Login not working after password resetOpen
Acme Health2 mins ago
CSV import drops image attachmentsIn Review
NorthlineInternal note added
Urgent billing portal access issueOpen
MeshflowEscalation pending
Work Items Q3 Release
BUG-214 Reset token fails on expired sessionsBug
Milestone: Identity hardeningIn Progress
WI-118 Improve attachment previews in timelineWork Item
Milestone: Support polishOpen
BUG-207 Portal timeout notice on magic link expiryBug
Milestone: Customer authResolved
Z
ENGINE ONE

SUPPORT

  • Customer portal & magic link auth
  • Threaded replies & internal notes
  • Full audit trail & escalation bridge
ENGINE TWO

PROJECTS

  • Work items, bugs, milestone tracking
  • Derived milestone status (In Progress / Overdue / Complete)
  • Full history timeline & tags
Z

Use one. Use both. Either way, you’re covered. Together, you’re unbeatable.

Engine One
Powerful enough to stand alone.

A support inbox your customers will actually love.

Give customers a frictionless way to raise requests, follow progress, and stay informed — without creating accounts or chasing email threads. Your team gets a clean, structured inbox with internal notes, customer-visible replies, and full audit history. This isn’t a bolt-on ticketing widget. It’s a proper support system.

  • Customer portal — branded, no-account-needed support experience
  • Magic link auth — customers sign in via email, no passwords to manage
  • Threaded conversations — internal notes and customer-visible replies on every ticket
  • Image attachments — customers share screenshots directly in their request
  • Full audit trail — every status change and note recorded automatically
  • Escalation bridge — one click to promote a ticket to a tracked work item
“No more ‘did you get my email?’ — customers see exactly where their request stands.”
Try Support Free
Customer Portal Open

Login not working after password reset

Customer · 10:14 AMAttachment: reset-error.png
I reset my password twice and the portal keeps sending me back to the sign-in screen. Screenshot attached.
Support reply · 10:23 AMVisible to customer
Thanks — we’ve reproduced it and escalated it to engineering. We’ll update this thread as soon as the fix ships.
Escalate to Work Item →
Work Items Sprint 18
BUG-214 Reset token fails on expired sessionsBug
Assigned to: PlatformIn Progress
WI-120 Add portal timeout noticeWork Item
Milestone: Customer authOpen
BUG-207 Session retry creates blank stateBug
History synced from supportResolved
Engine Two
Powerful enough to stand alone.

A project system your developers will actually use.

Track work items, bugs, and delivery milestones in a clean, opinionated system that gets out of the way. No bloat, no ceremony. Log what needs doing, assign it to a milestone, and get a real-time picture of where every delivery stands — from first commit to shipped.

  • Work items — features, improvements and chores tracked from backlog to closed
  • Bug tracking — log defects with reproduction steps, track to resolution
  • Milestones — group records into deliveries with derived status (In Progress / Overdue / Complete)
  • Tags & search — slice your backlog in seconds
  • History timeline — every change recorded; no context ever lost
  • Incoming bugs from support — arrive pre-populated with full customer context
“Replaced our Jira board in an afternoon. The milestone view alone was worth it.”
Explore Projects →
Where Support Meets Delivery

THE LOOP.
NOT A FEATURE.
A PHILOSOPHY.

Every tool promises integration. Zensprint delivers something different: a native bridge. When a customer reports a bug, it becomes a work item in one click — with all the customer context attached. When that work item closes, the loop closes. Your customer knows. Your team knows. The context never got lost, because it was never in a different system.

WITHOUT ZENSPRINT

12 steps · 3 tools · 2 handoffs · 1 confused customer
  1. 01Customer sends email
  2. 02Support reads email
  3. 03Support replies asking for more info
  4. 04Customer re-explains
  5. 05Support creates Jira ticket (manual copy)
  6. 06Dev picks up ticket
  7. 07Dev deploys fix
  8. 08Dev forgets to tell support
  9. 09Customer chases
  10. 10Support chases dev
  11. 11Dev replies to support
  12. 12Support updates customer

WITH ZENSPRINT

5 steps · 1 platform · 0 handoffs · loop closed
  1. 01Customer submits via portal
  2. 02Support triages + replies
  3. 03One-click escalate to bug
  4. 04Dev works in milestone
  5. 05Loop closes automatically
NO SINGLE-CATEGORY TOOL CAN DO THIS.
The Market Reality

Most teams are running a duct-tape stack.

THE DUCT-TAPE STACK

Zendesk for support. Jira for projects. Slack to bridge the gap. Three tools, three subscriptions, and context still gets lost in every handoff.

THE COPY-PASTE HANDOFF

A customer reports a bug. Support writes it up. Dev creates a ticket. Someone copy-pastes. Someone misses something. The customer is never told.

THE VISIBILITY BLACK HOLE

Your customer is waiting. Your developer is heads-down. Nobody knows if the other knows. The loop never closes.

Zensprint was built specifically to make this stack obsolete.
How It Works

From first request to shipped fix.

01

Customer Submits

Via branded portal; no account needed

02

Team Triages

Internal notes, customer replies, escalate when needed

03

Work Is Tracked

Bugs land in the backlog, assigned to milestones

04

Loop Closes

Milestone ships; customer is updated; team moves on

What Early Users Say
★★★★★
“Finally a tool that bridges support and development.”
James Reeves, Head of Engineering, Finlo
★★★★★
“Our customers love the portal. No more ‘did you get my email?’”
Sophia Park, Customer Success, Meshflow
★★★★★
“We cancelled our Zendesk and Jira subscriptions the same week. Not because Zensprint is better at either — but because together, it does something neither could do alone.”
David Kim, CTO, Arca Systems
Pricing

Simple pricing. No surprises.

Subscription

Support

£10 per seat / month

Customer support workspace for responsive teams.

  • Shared support inbox
  • Customer portal access
  • Customer-visible updates
  • Team collaboration workflow
Choose Support
Subscription

Projects

£12 per seat / month

Project delivery workspace for planning and execution.

  • Work items and bug tracking
  • Milestones and delivery planning
  • Searchable timeline history
  • Project collaboration workflow
Choose Projects
Recommended Subscription

Complete

£16 per seat / month

Support + Projects in one unified workflow.

  • Everything in Support
  • Everything in Projects
  • Unified support-to-delivery loop
  • Best-value bundled subscription
Choose Complete
All plans include a free trial — no credit card required.
Get Started

CLOSE
THE LOOP.

Two products. One subscription. No duct tape.

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