Support that
closes the loop.
A shared inbox, a customer portal, and a full audit trail — all woven into one fast, opinionated tool. Stop stitching together email, spreadsheets, and chat.
Support shouldn't be this hard.
Tickets get lost in email threads
A customer's urgent issue lands in a shared inbox. It gets forwarded twice, replied to by the wrong person, and quietly disappears for three days. No one's fault — the tool failed them.
Customers have no visibility
"What's the status of my ticket?" lands in your inbox five times a week. Customers are in the dark. Your team is distracted. And every manual status update is time stolen from actually fixing the problem.
History lives in someone's head
When a customer comes back six months later, the full context — what was tried, what was said, who made the call — is scattered across email threads, Slack messages, and memory.
One inbox.
Your whole team.
Every incoming support request becomes a structured ticket the moment it arrives. Assign, triage, and respond — without losing context or stepping on each other's toes.
- Automatic triage — every request gets a ticket ID, timestamp, and structured metadata from day one.
- Clear ownership — assign to any team member. No more "I thought you had that one."
- Full thread history — every message, every status change, every note in one linear view.
Every decision.
On record.
Status changes, assignee updates, internal notes, and customer replies are all woven into a single chronological timeline. Nothing is ever lost, deleted, or rewritten.
- Immutable history — every event is timestamped and attributed. Ideal for regulated industries.
- Visible / internal split — mark updates as customer-visible or internal-only. Full control over what customers see.
- Rich content — markdown-formatted updates with inline image attachments.
They don't
need to chase.
Every customer gets a secure, branded portal — no account required. They follow their ticket, see every agent update, and reply directly. You stop answering "what's the status?" emails.
- Magic-link access — a single link in the confirmation email. No passwords.
- Brand-matched — portal inherits your project's colour. Feels like your product.
- Two-way messaging — customers reply directly from the portal. Replies land in your inbox.
From request to resolution — without the chaos.
Request arrives
Via your feedback form or email. Instantly structured as a ticket with ID, status, and metadata.
Team triages
Assign, tag, and prioritise in the shared inbox. No ticket falls through the cracks.
Customer stays informed
Automatic email updates. Customer follows live on their portal. No manual status emails.
Closed and recorded
Resolution confirmed. Full audit trail preserved. Patterns surface over time.
Works even better
with Projects.
Link a support ticket directly to a development task in your project board. When the bug is fixed or the feature ships, the customer knows. Support and engineering — finally in the same conversation.
Explore Projects →Support teams trust Zensprint.
"We cut our first-response time in half within two weeks. The inbox is clean, everyone knows what they own, and our customers actually comment on how responsive we've become."
"The portal is genuinely a differentiator. Customers stop emailing us for status updates because they can just check. That alone saved us hours every week."
"The history timeline is invaluable for our regulated environment. Every action is on record. Audits are no longer something we dread — we just pull the thread."
Support your customers.
Without the chaos.
Start free. No credit card required. Set up your first project in minutes.